At Alfaholics, we pride ourselves on supplying only the best quality parts for your Alfa Romeo. We also review orders submitted through our website to ensure that the parts you have requested are applicable for your model of car. However, we understand that sometimes parts need to be returned or exchanged, so the steps set out below detail how this process works.
Please note that we shall only process returns and exchanges which are carried out strictly in accordance with this policy. A list of scenarios in which parts may be returned is set out below.
Upon receipt of your order
As soon as you receive your order, please open the box and check all the parts (including quantities) very carefully. Please do not discard any packaging until you have accounted for all the parts and cross-checked them against the invoice. If you cannot find an item, please double-check all the packaging inside the box, as it is surprising what can hide away and is not immediately obvious when you open the box!
Any shortages, damaged items or incorrectly supplied parts must be notified to us in writing within 48 hours of delivery, by sending an email to: [email protected] and quoting the invoice number.
We shall acknowledge receipt of your email so that you can be sure that it has been received. Please retain all packaging, as it may be required in order to support a claim against the carrier. If any damage to the packaging is evident at the time of delivery, please ensure that this is noted when signing for the shipment, but do not reject the delivery.
Part is damaged
If any part appears to be damaged when you open the box, please take clear digital photographs of the damaged part, together with any damage to the packaging which you consider may have been sustained in transit and send them to [email protected] within 48 hours of delivery, quoting the invoice number. No replacement or refund is possible for a part claimed damaged at point of delivery if it has been fitted/installed, including fitting tyres on wheels. Any damage must be notified when the parts are directly taken out of packaging. Please retain all the packaging until the matter has been resolved.
Part is missing
If a part which you have ordered is not in the box, please check whether it appears on the invoice and whether you have been charged for it. If it was out of stock at the time of order, it will be marked accordingly on the invoice and you will not have been charged.
If you have been charged for a part then it should be in the box, so please double-check the packaging again. If you are 100% sure that it is missing, please contact us (as described above) within 48 hours of delivery by sending an email to: [email protected] and quoting the invoice number.
Part is not as ordered
If it appears that you have received the incorrect part, please check it against the description on the invoice and send a clear digital photograph of the part received to [email protected] within 48 hours of delivery, quoting the invoice number.
Part conforms to the order but is incorrect for the car
If you have ordered the wrong part by mistake, please contact us within 48 hours of delivery by sending an email to [email protected], quoting the invoice number.
Part appears to be faulty
Many of the parts we sell are accompanied by a fitting guide which will assist you with the installation. At Alfaholics, we have extensive experience in our workshops with fitting the parts we sell, so please contact us if you are encountering difficulties and we will do our best to help you.
If a part appears to be faulty upon installation, please contact us with 14 days of delivery by sending an email to [email protected], quoting the invoice number, explaining clearly what the fault seems to be and with accompanying photos/video as evidence.
Where the fault appears to be with an electronic part, please check the wiring and installation very carefully before assuming that the component is faulty. In most cases, the fault can be traced to an issue with the car’s wiring. Where we authorise a return for an electronic part, we shall test that part thoroughly in our workshops in order to confirm that a fault exists before issuing a replacement or a refund. If the part is found to be in working condition, no replacement, exchange or refund shall be issued under any circumstances and you shall be liable for the return carriage.
Any parts which are returned by reason of being faulty, but which we find to be in working order, shall be available for collection for a period of 14 days, following which they shall be disposed of without liability.
Part is no longer required
If you no longer require the part that you ordered and wish to return it, please contact us within 14 days of delivery by sending an email to [email protected], quoting the invoice number. Any such part must not have been fitted and must be returned in “as new” condition in its original, undamaged packaging. Parts returned for this reason shall be subject to a 10% re-stocking charge.
Returning your parts to Alfaholics
- Once you have contacted us and we have authorised a return, we shall email you a return form (together with an authorisation code) which must be completed and enclosed with the returned parts. This allows us to recognise the parts when they arrive and understand the reason for the return.
- Pack up the parts carefully in their original packaging and ensure that they are adequately protected to avoid transit damage.
- When you send the package, ensure that you obtain tracking details so that it can be traced if necessary.
- We shall acknowledge receipt of your package and issue the credit or exchange as agreed.
- Any returns which are not accompanied by a completed return form bearing the correct authorisation code will not be processed and Alfaholics shall have no further liability in relation to those parts.
- Except where a part is damaged in transit or found to be faulty upon installation, all returned parts must be received by us in their original packaging in “as new” condition and be free from any scratches, dents or other marks. We reserve the right not to accept any returned part which, in our opinion, is received by us in a condition which is not suitable for re-sale.